Do you have a business that worries you? Do you want to do everything possible to promote your business in the best possible way? Do you really believe that offering the best customer service is the only way of retaining customers that are loyal to you?
Well in that case the most important thing that you must understand is that you should cater to the most important and probable means of offering the customer service! Let us tell you that nothing beats the advantage of having WhatsApp when it comes to offering a good customer service.
Nowadays many companies seem to offer this particular service with the help of WhatsApp! And so can you too! All you need to do is know perfectly about the steps that will help you in the same.
Starting a WhatsApp Customer Service:
Before understanding about the steps that you must follow the very first thing that you must understand about is the various considerations you have to make:
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Having a team:
Having a team is one of the most important considerations to make. More than the quantity the people should be concerned about the quality of the team. Also one must understand that more the competent the team is the better is the possibility of serving the customers right.
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The customer base:
In short you must understand about the type of customers that you are going to deal with. Do you think that the base of customers that you have targeted approve a WhatsApp customer service in the first place? What do you think that the targeted customers that your company has absolutely are comfortable with the concept of WhatsApp!
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Your competitors:
The competitors must necessarily make a place in the list of your concerns! You must absolutely be aware of how they deal with the problem of customer service and do they really use WhatsApp for the same? If they do then how can you make it better for the customers? And if they don’t then how will the WhatsApp customer service with your company will be different for the customers?
These are the various points that you must consider in the first place before you go ahead and get yourself ready for a good WhatsApp customer service! Once only points lead you to the positive result of having a customer service that is based on WhatsApp then there are few important steps that you must follow in order to start off with the same!
Steps to follow:
Following are few necessary steps that you must follow in order to get through with a safe and secured process of starting the WhatsApp customer service:
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Get an individual number:
Make sure that you have an individual number that suffices your need for a perfect customer service that can be provided through WhatsApp. In short you need to understand that you have to have a different WhatsApp number all together in order to provide your consumers with a obstacle free consumer service. You can easily go for a hassle free prepaid SIM that will definitely not be much costly on your part.
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Accumulate your staff:
This is of course one of the most necessary things to do in the immediate next step. Anything cannot work without a proficient team especially not the customer service. So if you are to have one of the most impressing Customer services when you need a competent team for the same. And you yourself must accumulate them depending on the best qualities that each member have. Understand that accumulating the staff means that you are going to organise them properly in order.
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Train your staff:
Though the staff should have their own quality in dealing with the customers still you must train your stuff in order to ensure that they understand the values that your company is going to put portray individually. You must make sure you train each and every of your staff members in order to assure them that they understand that what you are expecting of them. This will definitely have a great impact on them and they will understand that they are to follow equal standards in maintaining a good consumer care all in all.
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Organize the staff:
Ensure that you are absolutely organizing the staff depending on the qualities and offer them the categories and the roles that you believe that they will suit in the best. Also make sure that it is properly communicated to them and ensure that they are alright with the same. For the same organize a meeting and communicate each and every role individually to make people understand that why they are suited for the same. Also make them understand that how using the WhatsApp as a means of customer communication will be a good step in order to make sure that the company is progressing.
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Be aware of the WhatsApp language:
If you are using a particular tool for communicating and make sure that you respect the language and the process of how the tool works. WhatsApp is definitely one of the most casual platforms that you can come across with. This is absolutely why you should reply to your consumers in the same language while also maintaining the fact that you are not at all disrespecting them. This is only why you must train your staff in the WhatsApp language and in the proper usage of it while handling a consumer who is important for the company.
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Promote profusely:
Just like your business and your company your WhatsApp also needs a proper promotion. This is absolutely why you must make sure that you understand the value of promotion. Go ahead and use the other social medias for properly promoting your WhatsApp number so that the people can directly contact you there.
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Personalize the WhatsApp only for your company:
Make sure that you have absolutely personalized a WhatsApp account for your company only. From the maintaining of the profile picture that should represent the logo of the company to the status of your account that should also reflect the values or the tagline of your company is very important.
Of course there are many other steps that people can follow in order to make sure that they are offering the best consumer service to the people. Nothing beats the importance of the above mentioned points though.
